At pjc, we believe gaming should always be an enjoyable and safe experience for every player in the Philippines. Our responsible gaming commitment means giving you the tools, information, and support you need to stay in control at all times.
pjc is committed to providing a gaming environment that is fair, transparent, and safe for all registered players in the Philippines. We follow the guidelines set by Philippine gaming authorities and take proactive steps to prevent problem gambling before it starts. Gaming on our platform is strictly for players aged 21 and above, and we enforce this requirement during the registration and verification process. We encourage all players to treat gaming as a form of entertainment, not as a source of income or a way to recover financial losses. If you everfeel that gaming is no longer fun or is causing stress, we urge you to use the tools available on your account or reach out to our support team immediately.
You can set daily, weekly, or monthly deposit limits directly from your pjc account settings. These limits help you stay within a budget that is comfortable for you and prevent overspending. Once a limit is set, it takes effect immediately and can only be increased after a mandatory cooling-off period. Lowering your limit, however, takes effect right away so you always have the option to tighten your controls at any time. We strongly encourage all players to set a deposit limit when they first register.
Keeping track of how long you have been playing is an important part of responsible gaming. pjc provides session time reminders that notify you when you have been active for a set period, giving you a natural pause to reflect on your play. You can configure these reminders in your account settings to suit your own schedule and habits. Taking regular breaks helps maintain a healthy relationship with gaming and keeps the experience enjoyable. We recommend setting a reminder for every hour of play as a good starting point.
If you feel you need a short break from gaming, you can activate a temporary account suspension from your profile settings at any time. This feature allows you to pause your account for a period ranging from 24 hours up to several weeks, depending on what you need. During a break period, you will not be able to log in, place bets, or make deposits, giving you genuine time away from the platform. Your account and balance remain safe and will be fully accessible once the break period ends. This is a simple but effective way to reset and come back refreshed.
For players who feel they need a longer or permanent break, self-exclusion is available by contacting our support team at [email protected]. A self-exclusion request will close your account for a minimum period that you specify, and during this time all marketing communications will also be stopped. We take self-exclusion requests seriously and process them promptly to ensure your protection is in place as quickly as possible. Re-opening a self-excluded account requires a formal review process and a mandatory waiting period. If you are struggling with problem gambling, self-exclusion is one of the most effective steps you can take.
Problem gambling can affect anyone, and recognising the early signs is the first step toward getting help. The following behaviours may indicate that gaming has moved beyond healthy entertainment and is becoming a concern worth addressing.
Continuing to play in an attempt to win back money you have already lost is one of the clearest warning signs of problem gambling. This behaviour often leads to larger losses and increased financial stress over time.
If you find yourself spending more than you planned or using money set aside for essential expenses like rent, food, or bills, it is important to pause and reassess your gaming habits immediately.
Missing work, school, or family commitments because of gaming time is a serious sign that gaming may be interfering with your daily life and wellbeing in ways that need to be addressed.
Experiencing anxiety, irritability, or restlessness when you are not able to play, or feeling a compulsive urge to return to gaming despite wanting to stop, are signs that professional support may be beneficial.
If you or someone you know is experiencing problem gambling, the following organisations provide free and confidential support to players in the Philippines:
Our support team is here for every player in the Philippines. Whether you want to set limits, take a break, or simply learn more about staying safe, we are ready to help. You can also visit our FAQ for quick answers about account tools and gaming guidelines.